Boy, do I love it when things come full circle, or I hear that someone actually listened to what I had to say! (It doesn't happen very often. Trust me.)
You may remember my post about my life saying: "you attract more bees with honey than vinegar." (If not, you can read it here.) My mother is the most graceful, poised woman who ALWAYS (I repeat: ALWAYS) gets what she wants. Being her spawn, it has proven to be annoying from time to time, but that is neither here nor there.
I can only take lessons from the master of attracting bees with honey, so take lessons I have! But I'll go one step further, I have decided to share these lessons.
A few weeks ago, a co-worker friend of mine was discussing the woes and frustrations of moving into a new house that was previously inhabited by extreme messy bessies. She wasn't getting very far with the property management and was about at the end of her rope. I shared with her a story of my mother, just one example of her amazing ways that leaves you with the tunnel eyes you see in cartoons..."yes ma'am...I want to do whatever will make you happy...your wish is my command..."
My mother was attempting to use a flight voucher for an upcoming trip. The woman on the phone told her she needed to drive to the airport and complete the transaction there. She drove the 45 minutes to the airport and when there, the American Airlines ticket counter was vacant. Walking around to another counter, she found two American Airline workers who looked like they were about at the end of their shift.
"Can you two help me, please?"
"Our computers aren't on."
"I drove all this way and the woman on the phone said this transaction needs to be completed here. Why don't we put our heads together and come up with a solution?" (Oh, those magic words.)
After a moment of silence, "Oh, okay, I can go log into the computer. Come on."
The trick here was that she didn't raise her voice, she didn't demand anything, but rather, she formulated her request as an act of teamwork. Genius. Of course they were going to help her then!If she had talked down to them, got irritated, or started barking demands, those airline workers would have shut down and not helped her- and she would have left angry and ticket-less. By working together and keeping her cool (and always a splash of charm), she was able to drive home a happy woman.
Today, I got an email from that co-worker whom I shared this story with.
"I just had to tell you, your mom's 'get what she wants' technique is working out beautifully for me. Using the phrase 'why don't we come up with a solution together' is making my life sooo much easier!"
How great is that?! So you see, class, honey really does attract more bees than vinegar.
I, too, have recently used this technique when I picked up a pizza order only to get it home and find it cold. Apparently, they baked the pizza 4 hours earlier when my online order came through, ignoring the time i specified on my ticket.
When I called the manager, I politely asked him what kind of solution could we come up with to fix our predicament.
"I'm so sorry ma'am. I'll give you a nice credit for the next time you order pizza." (Little did he know my significant other is a Papa John's maniac.) I would say that was a score. Reheated the cold pizza, and have free pizza waiting on us this weekend. Bon Appetit.